Canias ERP · Gold Partner · İzmir

After go-live, we are still with you.

Go-live is not the end but the beginning. Maintenance, user support, new module and development requests, version upgrades: because the team that did the implementation knows the system, support comes from the same team.

Request a discovery call Frequently asked questions

What we do in support

  1. 01

    User support

    Questions and errors from daily use are received through a defined channel, prioritised and resolved.

  2. 02

    Maintenance and version upgrades

    Canias version updates are done in a planned way; compatibility of custom developments is tested in advance.

  3. 03

    New modules and development

    As the business grows, new modules, reports and integrations go live in the same system.

  4. 04

    Process improvement

    Processes are reviewed based on usage data; the ERP evolves with the business.

Who is it for?

  • Canias ERP users who went live with Piküp
  • Businesses looking for local partner support for their existing Canias ERP
  • Existing users planning a version upgrade or a new module

How we work

  1. 01Discovery call — We listen to your processes and goals and clarify the scope together.
  2. 02Analysis and setup — Module selection, integration map and project plan.
  3. 03Tailoring and training — Configuration for your business, data migration, user training.
  4. 04Go-live and support — Controlled transition; continuous support and development afterwards.

Other Canias ERP services

Process analysis and module designImplementation and tailoringCustom module development (TROIA)System integrationTraining and go-live
Canias ERP partner page Explore all modules and functions

Frequently asked questions

How does support work?

Requests are received through a defined channel, prioritised and resolved; scope, response time and communication channel are written in the contract.

Do you support a Canias ERP implemented by another partner?

Yes. The existing implementation and custom developments are reviewed first and an assessment is made; support and development are planned on that assessment.

How are version upgrades done?

In a planned way: compatibility of custom developments with the new version is tested in a test environment, the upgrade happens in controlled steps and users are informed about the changes.

Start your Canias ERP project with the right team

Let’s review your processes together and proceed with the module setup and plan that fits you.

Request a discovery call