DeepBDPService Management
Faults, field service and SLA
Service Management
Manage the whole service process end to end — from fault record to field intervention and closeout.
Customer request, fault record, technician assignment, spare parts and closeout advance in one flow. Which device, customer and warranty each work order is tied to, who owns it and its status — all clear at a glance.
In DeepBDP you build the service process around your own steps, automate SLA and escalation with business rules, and plan the field team in calendar and map mode.
What this solution can do
Work-order lifecycleRequest → assignment → intervention → closeout in one flow, fully recorded.
SLA & escalationAs a deadline nears, business rules warn and escalate automatically.
Device & warranty historyEach device’s service history, warranty status and parts are recorded.
Field planningTechnicians and appointments are planned in calendar and map mode.
What it delivers
- No request lost, every step recorded
- SLA breaches warn in advance
- Field resources planned efficiently
Related solutions
Solutions that talk to each other on the same platform:
See DeepBDP in your business
Let’s review your processes together and show, in a live meeting, how DeepBDP would be composed for your business. No pressure, no commitment — understanding first.